Building an ongoing relationship with today's homebuyers takes understanding. It requires an acute awareness of what homebuyers really want: an exceptional home and outstanding experience. Lazarus Shouse has nailed the concept. We've even gone as far as to develop a Customer Care Process to ensure lasting results. Specifically, we call it our 5-Step Construction Process…

1. Pre-Construction Meeting
The Pre-Construction Meeting is where you meet with the Construction Coordinator. Here you will review your contract, go over options, make your home color selections and go through the construction process.

2. Pre-Drywall Frame Walk
The Pre-Drywall Frame Walk permits the homeowner to review the home with Lazarus-Shouse before the drywall is put up and after the mechanical aspects are installed. Our staff confirms the location of internal features and verifies special options. This walk is not compulsory; it is an optional step for the homeowners. Efforts will be made to schedule this walk with the homeowner; however, if Lazarus-Shouse is unable to set up this walk, we will continue to follow our schedule to build the home as to not delay the delivery date.

3. Quality Assurance Inspection
A comprehensive quality inspection conducted by a Lazarus-Shouse Quality Assurance Representative.

4. Pre-Closing Orientation
During the Pre-Closing Orientation, the home is demonstrated to the homeowner by the Quality Assurance Representative. The homeowner will be educated on the operation of their new home. Your comprehensive warranty plan is also explained at this meeting.

5. Follow -Up Orientation
After moving into your new home, a Lazarus-Shouse Quality Assurance Representative will contact the homeowner for a Follow-Up Orientation. Lazarus-Shouse will review any questions homeowners may have in regards to the demonstration of their new home. Lazarus-Shouse will again review the warranty service procedure with you. In the possible event that the homeowner requires warranty service, the Quality Assurance representative will be happy to schedule repairs at this time.